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We do our best to make sure all items that are shown are made available to you. However, from time to time, manufacturers change models, specifications, patterns, and pricing , and it becomes necessary to substitute items. We reserve the right to substitute items and/or change the corresponding points to reflect those changes. Should a suitable substitute is not found, we will advise you that a new selection be made.

Getting The Goods
We do our best to ship most items within 3-7 days of receipt of order. We will advise you if it takes longer that this. Around major holidays and special occasions, things get quite busy so we recommend that you place any orders well in advance. Also, sometimes not all items are shipped together for obvious reasons so you may receive several shipments to complete your order.

Damaged Or Missing Shipments
When your package arrives, DO NOT SIGN until you check the contents to see if there is any damage. If damage is evident, please refuse the shipment. Sign only for the number of cartons and items received in good condition. If there is a problem, please call our office as soon as you can.

Most of the items are covered by the manufacturer's warranty. For service information, please refer to the warranty card or brochure that may be included with your item(s). Returns are sometimes possible, however, no returns will be accepted without prior authorization.

To Err Is Human
Sometimes errors occur. In the event of a discrepancy, we reserve the right to notify you about any changes.

 1-888-588-6666 or 416-696-9866 (Toronto area) 1999-2003 All rights reserved.